Privacy Policy

01Introduction#

Qorb Services (“Qorb Services”, “we”, “us”, or “our”) operates Qorbot, a business communication, WhatsApp CRM, automation, and customer management platform.

Qorbot enables businesses and their authorised users to manage customer conversations, enquiries, campaigns, message templates, appointments, tickets, products, orders, and other business communications through a central platform.

This Privacy Policy explains how Qorb Services collects, uses, stores, shares, and protects personal information when you use Qorbot, our websites, applications, APIs, and related services.

02Who We Are#

Qorb Services operates the Qorbot platform.

Qorbot is a software platform provided to businesses and organisations. Businesses using Qorbot may use the platform to manage information relating to their own customers, leads, employees, contacts, and other individuals.

For privacy questions or requests, contact us at: hello@qorbservices.com

03Scope of This Privacy Policy#

This Privacy Policy applies to information processed through:

• Qorbot web applications
• Qorbot APIs
• Qorb Services websites
• Qorbot customer communication features
• WhatsApp integrations
• Customer management features
• Campaign and messaging features
• Appointment and enquiry features
• Support and ticketing features
• Other services operated by Qorb Services that link to this Privacy Policy

This Privacy Policy does not necessarily apply to third-party services that Qorbot integrates with when those services operate independently and have their own privacy policies.

04Information We Collect#

The information we collect depends on how Qorbot is used and which features are enabled.

06How We Use Information#

We may use information processed through Qorbot for the following purposes:

Providing Qorbot

We use information to:

• Create and manage accounts
• Authenticate users
• Provide access to Qorbot
• Manage organisations and users
• Provide customer relationship management functionality
• Manage conversations
• Manage enquiries
• Manage tickets
• Manage appointments
• Manage products and orders
• Manage campaigns
• Manage message templates
• Provide automation features
• Facilitate WhatsApp communications

Operating and Maintaining the Platform

We may use information to:

• Monitor service operation
• Troubleshoot technical problems
• Detect errors
• Maintain system reliability
• Perform maintenance
• Improve platform performance

Security

We may process information to:

• Authenticate users
• Prevent unauthorised access
• Detect suspicious activity
• Prevent fraud and abuse
• Investigate security incidents
• Protect Qorbot and its users
• Maintain security and audit records

Billing and Account Management

We may process information to:

• Manage subscriptions
• Generate invoices
• Process payments
• Calculate service usage
• Maintain billing records
• Provide billing support

Customer Support

We may use information to respond to support requests, investigate issues, and provide assistance.

Legal and Regulatory Requirements

We may process or retain information where necessary to comply with applicable laws, regulations, legal proceedings, lawful requests, or other legal obligations.

07Customer Communications#

Businesses using Qorbot may use the platform to communicate with their customers through WhatsApp and other supported communication channels.

The organisation sending a communication is generally responsible for ensuring that it has an appropriate legal basis for processing personal information and sending communications. This may include responsibilities relating to:

• Customer consent
• WhatsApp opt-in requirements
• Marketing communications
• Customer opt-outs
• Applicable privacy laws
• Applicable messaging laws
• Applicable Meta and WhatsApp policies

Qorbot provides technical tools that allow businesses to manage these processes. Qorb Services does not determine the legal basis on behalf of each individual business customer.

08Consent, Opt-In and Opt-Out Information#

Qorbot may allow businesses to record and manage customer communication preferences, including:

• Consent status
• Opt-in date
• Opt-in source
• Opt-out date
• Communication preferences

Businesses using Qorbot are responsible for obtaining and maintaining any consent or opt-in information required for their communications.

09Cookies and Similar Technologies#

Qorb Services may use cookies, local storage, session technologies, and similar technologies on its websites and applications.

These technologies may be used to:

• Maintain user sessions
• Keep users authenticated
• Remember preferences
• Provide security
• Detect suspicious activity
• Maintain application functionality
• Understand how our services are used
• Improve our services

Some technologies may be essential for the operation of the service.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

10Third-Party Service Providers#

Qorb Services uses third-party technology and service providers to operate Qorbot. Depending on the features used, these providers may support:

• Cloud hosting
• Database infrastructure
• File and media storage
• WhatsApp messaging
• Authentication
• Payment processing
• Email delivery
• Monitoring
• Security
• Analytics
• Artificial intelligence functionality
• Other infrastructure required to operate Qorbot

Third-party service providers may process information on our behalf where necessary to provide their services. We seek to use appropriate contractual, technical, and organisational safeguards when engaging service providers that process personal information.

11WhatsApp Service Providers#

Meta Authorized WhatsApp Solution Providers

Qorbot may use authorised WhatsApp Business service providers to facilitate WhatsApp messaging. These providers may process information required to:

• Connect WhatsApp Business accounts
• Send messages
• Receive messages
• Process message delivery events
• Process message status information
• Manage WhatsApp Business communication infrastructure

The processing of information by third-party providers is also subject to their applicable terms and privacy policies.

12Data Storage#

Qorbot stores business and customer information using cloud infrastructure and databases operated by Qorb Services and its service providers.

Depending on the service and configuration, stored information may include:

• Account information
• Organisation information
• Customer information
• Conversations
• Messages
• Message metadata
• Media
• Campaign information
• Templates
• Tickets
• Appointments
• Products
• Orders
• Audit records
• Usage information
• Billing information

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, contractual requirements, operational requirements, and applicable legal obligations.

13Data Retention#

We retain information for periods appropriate to the nature and purpose of the information. Retention may depend on:

• The type of information
• The organisation’s account configuration
• The services being used
• Subscription requirements
• Security requirements
• Legal obligations
• Contractual obligations
• Dispute resolution requirements

When information is no longer required, we may delete, anonymise, or otherwise securely dispose of it, subject to applicable legal, contractual, security, and operational requirements. Specific retention periods may also be defined by the organisation using Qorbot.

14Customer Data Controlled by Businesses#

Qorbot is primarily a business-to-business platform.

When a business uses Qorbot to store information about its customers, contacts, leads, or other individuals, that business may determine:

• What information is collected
• Why the information is collected
• How the information is used
• How long it is retained
• When it should be deleted

In these circumstances, the business using Qorbot may be responsible for responding to privacy requests concerning that information.

16Multi-Tenant Data Isolation#

Qorbot is designed as a multi-tenant business platform. Organisations using Qorbot may have separate users, customers, conversations, messages, campaigns, and other business information.

We use technical access controls designed to prevent one organisation from accessing another organisation’s information without appropriate authorisation.

Access to information is determined by authentication, organisation membership, user roles, permissions, and other security controls.

17International Data Processing#

Qorb Services and its service providers may process and store information in countries other than the country where the information was originally collected.

Where international transfers of personal information occur, we seek to use appropriate safeguards as required by applicable law. The countries and locations involved may vary depending on the infrastructure and third-party services used by Qorbot.

18Your Privacy Rights#

Depending on your location and applicable law, you may have rights regarding your personal information. These may include:

• Right to access personal information
• Right to request correction of inaccurate information
• Right to request deletion
• Right to request restriction of processing
• Right to object to certain processing
• Right to request data portability
• Right to withdraw consent where processing is based on consent
• Right to lodge a complaint with a relevant privacy or data protection authority

These rights may be subject to applicable legal limitations and exceptions.

19How to Request Access, Correction or Deletion#

To make a privacy request, contact: hello@qorbservices.com

Please include enough information for us to understand your request and identify the relevant account or information.

For security purposes, we may request additional information to verify your identity before fulfilling a request.

Where information is controlled by a Qorbot business customer, we may direct you to that organisation where appropriate.

21Account Closure#

An organisation may request closure of its Qorbot account by contacting Qorb Services.

Account closure may result in the deletion or anonymisation of information associated with the account, subject to applicable contractual, legal, security, billing, and backup requirements.

Information contained in backups may remain for a limited period until the relevant backup cycle expires or the information is otherwise removed in accordance with our applicable retention processes.

22Children’s Privacy#

Qorbot is a business software platform and is not intended to be used directly by children.

We do not knowingly design Qorbot to collect personal information directly from children.

If you believe that a child has provided personal information to Qorb Services inappropriately, please contact us at: hello@qorbservices.com

23Third-Party Services and Links#

Qorbot may integrate with or link to third-party services. These services may include communication providers, payment providers, cloud infrastructure providers, analytics services, and other technology services.

Third-party services operate according to their own terms and privacy policies. Qorb Services does not control the privacy practices of third-party services that operate independently.

We encourage users to review the privacy policies of third-party services before using them.

24Business Transfers#

If Qorb Services undergoes a merger, acquisition, restructuring, sale of assets, financing, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Where legally required, appropriate notice will be provided.

25Changes to This Privacy Policy#

We may update this Privacy Policy from time to time. Changes may be made to reflect:

• Changes to Qorbot
• New services or features
• Changes to our data processing practices
• Changes to technology
• Changes to third-party service providers
• Changes to applicable legal requirements
• Security or operational requirements

When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy. Where required by applicable law, we may provide additional notice of material changes.

Privacy Policy Information